Industry News
Case Study - Save Money
Annual Budget Reduction:
We acquired a a new client in 2009 and at the time, wanted to assess their IT budget as the year went on. The client took pride in their business and their IT infrastructure, I guess you could say they understood the importance of their systems. This client is an accountant, and a very good one at that.
We were asked to come in and discuss the benefits of having a service contract. So taking their current infrastructure into consideration, I quoted a price of £1,250.00 + vat per annum.
He then brought up the annual budget sheet from his accounts system for the last twelve months. He had spent £4,750.00 using an adhoc, reactive service! This means the adhoc support system cost him and additional £3,500.00 more !!
Needless to say, we were more than happy to save our client a large sum of money in return for a long term relationship and a happy client.
Why not call us for a free consultation on 01268 759518
Case Study - Less SPAM
SPAM Resolution:
A client called us last year and began to complain about the level of SPAM and Viagra emails he was receiving in his inbox. We naturally took a look. The daily count was 30 SPAM emails a day. As soon as we mentioned a price of £250.00 per year to resolve the problem he decided to stick with it and delete them as he went.
We explained that it was not his server set up or his antivirus that was failing. This was just SPAM and he needed to prevent it arriving into his server in the first place. He decided not to pay for the protection. Six months later, we received a further request to look at the SPAM again. He was now receiving 300 emails a day, which in his eyes was ridiculous. The first hour of every day was spent deleting unwanted emails. This also meant retrieving the accidentally deleted emails. If he was unlucky enough to empty his deleted box when a good email had been deleted, it was gone for good.
I simply asked, “how many unsolicited emails do you get a day? and how much time does it take up?”. He didn’t know. I suggested for just one week, he monitor it. The figures were staggering. He lost 7 hours a week! We then suggested that he ask his staff to do the same. The figures became even more staggering. His staff were unproductive for 70 hours a week!
Even if all his staff were paid a minimum wage of £5.60 he stood to lose £392.00 every week or £20,384.00 per annum! So, just to recap, there was a dispute over a £250.00 pa SPAM service?
It was a no brainer. He signed up straight away and within 24 hours his SPAM was gone. In fact, he called me to report that his emails weren’t working, which they were! Shortly after the implementation, he advised that his overtime bill had dropped, which wasn’t surprising as his staff were able to do another 70 hours between them in normal hours.
If you suffer from any form of SPAM, we urge you to calculate your lost time. SPAM will never get better, that is a fact. You can stop it right now!
Why not call us for free advice on 01268 759518
Case Study - More Secure
Internet Security Case
A client notified us of "strange activities" occurring on their PC. When arrived onsite, we found several immediate issues. Firstly, he was using a "Free" version of an antivirus package. Like many other free antivirus packages, this one did not protect him from online banking fraud, social networking fraud and identity theft. Ironically, these are the most feared by the consumer. We had on a number of occasions suggested a Business Edition Internet Security package which would cost around £285.00 for 2 years protection on 7 PC units.
Despite this his antivirus had not scanned his system for a number of months, "because it takes too long". In addition to this, his "Windows firewall was disabled" because his games will not run online properly. In basic terms, he had invited the underworld to dinner.
Identity theft constitutes a particular subset of online fraud. Hackers break into poorly protected servers, set up clone sites that resemble legitimate sites, and then use them to gather personal information. With merely a name, thieves can access Web directories or dossier services to acquire addresses and phone numbers. This is very frightening. Although this is very preventable. Most PC users think take the approach that "it will never happen to me".
In this case, we could demonstrate how many attack attempts his business was receiving every hour. His server received 167 attacks in one hour! The free tool was about to do nothing about it. So he decided to upgrade his protection to ensure he and his business were safe.
Why were we onsite? Well, simply because our client had the frightening sum of £7,900.00 taken from their company bank account because the firewall and internet security was inadequate.
With the correct protection, most Professional Antivirus products run a "safe check on websites visited".
"I was amazed at the way fraudsters work online and RES Info-Tech gave me the Know-how and tools to prevent it in the future. We even got our money back from the credit card company."
Why not call us for free advice on 01268 759518
If you would like a lesson on how to protect yourself online, please contact Ray Snow 01268 759518.
